Reception desks are key components of accessible public facilities, serving as the primary information point and the place where visitors receive appropriate assistance and information. In most cases, ensuring the accessibility of the reception desk already significantly improves the experience of persons with disabilities.
Reception desks or windows should therefore be located near the main entrance and clearly visible from it. If the path from the entrance to the desks is not exceptionally straightforward, it should be adapted for persons with visual impairments through the use of contrasting carpets or tactile guidance systems. In front of the desk, there must be sufficient unobstructed space for access.
Reception desks should be dual-height to allow equal use by wheelchair users. If writing takes place at the desk, the writing surface for standing persons should be at a height of 95 - 110 cm. The writing surface for wheelchair users must be at a height of 74 - 80 cm and allow front access (knee space: minimum height 70 cm, depth 60 cm, width 90 cm).
Another key element in desk design is appropriate lighting and the use of glazing, which are interrelated. Reading and writing surfaces must be very well lit to ensure optimal conditions for persons with visual impairments.
Good lighting also facilitates desk use for deaf and hard-of-hearing persons, as it enables a clear view of the interlocutor, recognition of facial expressions, and lip reading. Lighting must therefore be planned to avoid glare or reflection on any glazing. Desks should not be positioned in front of windows with strong backlighting, as this impairs lip reading.
Assistive listening systems (direct wired connection, induction loop, infrared or radio frequency system) should be installed at the reception point and, if possible, made available throughout the building.